The disappearing human: Designing GenAI without losing the relationship layer
It’s fascinating to hear which tasks people want to delegate to AI. Some time ago, during a discussion about GenAI ideas, I asked one question that completely changed the room: “What happens if the other person also comes with an AI partner?” Silence. That silence matters - because it reveals an unspoken assumption behind many GenAI use cases: we design automation as if there will always be a human on the other side. GenAI doesn’t only change workflows. It changes relationships - because many automation ideas assume a human counterpart... until that counterpart shows up with their own AI. And [...]